Faqs

SHIPPING

Shipping information
We ship worldwide. Delivery of orders is via DHL. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorisation and/or product availability.

Kindly note that dispatch times may increase during high demand periods.

Delivery times are 3-5 working days

Uncollected packages
Shipping costs for uncollected packages will not be paid by Lethe

Taxes & Duties
All taxes are included for EU countries. All other international shipments are not inclusive of duties and taxes, customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country to which the order is shipped.

Currencies
Lethe can not be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.

Payment

All payments made on www.en-bags.com are secure, all transactions are in euros. We accept Paypal, Visa and MasterCard. Payment via bank transfer, cheque or COD are not accepted.

Product care

For specific product care inquiries, please email us here